The concept of property management is something that most people really don’t understand too well. While it is the property manager’s job to make sure leaky pipes and roofs get fixed, there’s a whole lot more to the position.

If you’re trying to become somebody that offers commercial property management Phoenix residents can rely on, it’s fair to say that there’s a big learning curve ahead of you. It is something that you can learn if you dedicate the time and effort to the business though.

Use this guide to learn more about managing commercial real estate so that your clients and tenants are happy.

Image result for Commercial Building 101: Be the Best Property Manager You Can Be

Be Available

Being a property manager, at least in part, is simply about being available to your tenants and the property owner. Even when major repairs or work isn’t needed, returning calls quickly, responding to potential new tenants and fielding complaints is important.

When you’re on the job, people shouldn’t have to wait on you too long. Punctuality is a major plus when it comes to a property manager handling commercial spaces.

Smile Like You Mean It

You don’t have to walk around with a big goofy grin on your face all the time, but being friendly, receptive and open to people around you is a must for anybody in the property management business. If you’ve ever been called a people person, or know somebody that embodies this idea, that’s what you should aim for.

Wear a smile and be polite – at least when you don’t have to enforce the rules.

Don’t Be Afraid of Confrontation

You can’t be too combative with tenants, and in some cases, the old adage that says the customers is always right is the correct position to take. However, there are times when you need to exercise your power as the property manager in a position of authority.

Becoming a doormat for tenants who are making problematic requests or who are causing trouble for other tenants can be a slippery slope. Lose the respect of your tenants and you may no longer be able to properly manage your building.

When necessary, don’t be afraid to let tenants know they are on thin ice. This is especially important when it comes to rental payments. Remain calm, but serve proper notices and put all of your communications in writing.

Don’t put off confrontation with a problematic tenant either.